Membership terms and privacy

Effective 1 October 2026. iServices subscriptions are billed through the bestgoldshop.asia Stripe account under Emphasis Gold Pte Ltd. The billing name may therefore differ from iServices. Singapore GST registration number: 201918523R.

Starter membership

S$19 per month (including S$1.57 GST), charged when you subscribe and renewed monthly until cancelled. Includes the aircon AI enquiry assistant and four AI writing tools sharing up to 20 requests per Singapore day. Failed AI attempts count towards this limit. Quotes use prices you enter; repairs, installations and unsupported enquiries require clarification. Includes a private account workspace for your saved business settings, quotations and follow-ups, usable across devices. The separate free workspace stores records in your browser.

AI results are drafts. Check prices, scope, tax, dates and availability before sending a reply. The service does not automatically send messages, book work, run advertisements or guarantee customers or revenue.

Plus membership

S$30 per month (Includes S$2.48 GST for Singapore customers), charged when you subscribe and renewed monthly until cancelled. Includes all five Starter AI tools, plus quotation proposals, price-objection replies, technician job briefs and a private account workspace, with 40 AI requests per Singapore day instead of 20. Requests and failed attempts across all AI tools share the account allowance. Both plans reset at midnight Singapore time and permit up to two requests per minute. One account; separate staff permissions are not included.

New subscription prices apply from 1 October 2026. Existing subscriptions retain the price shown in their Stripe billing portal until separately changed. Daily allowances are per account and do not stack.

Billing and cancellation

Use “Manage billing or cancel subscription” in your member account to open Stripe's billing portal. Cancellation takes effect at the end of your paid period. Unpaid, expired, paused or cancelled subscriptions may lose access. Creating an account is free; subscribing requires completing Stripe checkout. Avoid starting duplicate subscriptions. To choose another plan, cancel renewal and wait for the current paid access to end before subscribing to the new plan. Daily allowances do not stack. To choose another plan, cancel renewal and wait for the current paid access to end before subscribing to the new plan. Daily allowances do not stack.

Save the recovery code shown when creating your account. It lets you reset a forgotten password without contacting us. If you lose both your password and recovery code, account recovery is not available. Billing management remains available through Stripe using your checkout email even if you cannot access your iServices account. Nothing in these terms limits rights that cannot lawfully be excluded.

Customer quotation links and booking requests

Plus members can publish private quotation links, capped at 200 links per account. Anyone who receives the full link can view its customer label, area, business contact, approved quotation amounts and terms. Internal enquiry notes are excluded. Links expire with the quotation or after 90 days, whichever comes first, and the account owner can withdraw them. Only share links with the intended recipient.

Customers can accept the displayed quotation and submit a name, reply contact, preferred date and time window. We store the quotation snapshot, acceptance time, request details and any appointment confirmation privately on our hosting server to provide this workflow. Submitted names and reply contacts are visible in the business account, not returned to the public quotation page. Records remain until an account or data deletion request is processed; link expiry prevents public access but does not delete the business record. Account owners can view and export requests after paid access ends, and withdraw links; an active Plus membership is required to create links or confirm appointments.

A requested appointment is not a booking until the business checks availability and confirms it. The business is responsible for its quotation terms, agreements, customer contact and aircon work. No customer notification or payment is sent or collected automatically by this workflow. Contact the business directly for appointment changes and quotation questions.

Your information

We store your account email, a password hash, account identifier, subscription status, payment period and usage counters on our hosting server. Stripe processes payment details; card details are not stored by iServices. Account and usage data are used to sign you in, verify paid access, provide the service and prevent abuse. Member workspace records include business prices and contact details, customer labels, areas, notes, quotation snapshots, stages and follow-up dates. These are stored privately on our hosting server and are accessible through your account. Only store customer information you are authorised to process.

When you use the AI assistant, your enquiry is sent to OpenAI to extract quotation details. Remove names, phone numbers, addresses and other personal or confidential information first, and submit only information you are authorised to use. API response storage is disabled in the request; provider processing policies still apply. Enquiry text and generated replies are not saved to your member account by this release.

Essential secure cookies keep you signed in and protect forms. Free quotation tracker data stays in your browser; clearing browser storage can remove those records. Member workspace records save to the server after confirmation. Unsaved edits remain in page memory and can be lost when the page closes. Export backups regularly and keep them private. Members can view and export saved records after paid access ends; an active membership is required to save changes. We do not publish your account or internal enquiry data. Customer quotation links expose only the quotation fields you explicitly choose to share as described above.

Stripe privacy policy · OpenAI privacy policy

Website performance measurement

We sample approximately 20% of page visits to measure loading speed and layout stability. The collector stores daily totals and timing buckets by page and screen-size group for 30 days. It does not store IP addresses, account identifiers, cookies, enquiry text, query strings or customer details. Measurements stay on our hosting server and are not sent to an advertising service. We honour Do Not Track and Global Privacy Control signals. Standard hosting access logs remain separate from these measurements.

Contact and privacy enquiries

For support, billing questions, or account information or deletion requests, email admin@iservices.sg. Include your account email and the nature of your request. We may need to verify your identity before handling account data requests. Do not send passwords, recovery codes, API keys or full payment card details.