Ask for the details that change the quotation
Start with the requested service, number of units and unit type. Ask for the service area and preferred date, then check any access requirements relevant to your work. You do not need to promise an appointment before checking your schedule. For a repair enquiry, gather the symptoms and arrange an assessment under your own business terms.
Ask only for information you need. When using AI to interpret an enquiry, remove customer names, phone numbers and full addresses first. An area such as Tampines is usually enough to organise the initial request.
1. New servicing enquiry
Hi, thank you for contacting [business]. Could you confirm the number and type of aircon units, whether you need general servicing or another service, and your area? Please also share your preferred date. We will check the details and availability before confirming a quotation or appointment.
2. Share a reviewed quotation
Hi, based on the confirmed details, [service] for [number] [unit type] units is S$[total], including [visit fee and applicable tax details]. This covers [scope] and excludes [exclusions]. The quotation is valid until [date]. Please let us know if you would like to proceed. We will confirm appointment availability separately.
3. An unclear repair request
Hi, thank you for the information. To understand the request, could you describe the problem and confirm the unit type and area? A repair price requires assessment. We can explain our assessment charge and availability before you decide whether to book. Parts and repair work will be quoted separately where required.
4. Confirm a booking after checking availability
Hi, your appointment with [business] is confirmed for [date and time window] at [confirmed address]. Service: [scope] for [number] units. Agreed amount: S$[total] with [applicable fee and tax details]. Please confirm access arrangements and tell us if the details change. Contact [business contact] if you need to reschedule.
Keep a human review before sending
These are editable business drafts, not automatic WhatsApp messages. iServices does not connect to your WhatsApp inbox or send replies for you. AI Starter can extract enquiry details and draft a reply using the prices you approve; check the scope, rates, tax and appointment status each time.
Use the quotation guide when fees or minimum charges need explanation. If a customer is not ready to book, save the opportunity with a next follow-up date instead of leaving the conversation without a next action.
Build the quotation behind your reply → · Plan a helpful follow-up →